Please stay away from Citispa. My 10-year experience with them was nightmarish. Unethical sales tactics that begin with friendly service at a road show. Once you have purchased the first attractive package, they trap you with aggressive hard sell tactics. They will push the first packages after your first facial, two to three sales people will stand beside you to coerce you into agreeing to the purchase even as the facial is going on. After the first sales, they will harass you at every subsequent visit for the never-ending add-ons or upgrades. I felt stuck as I had already spent tens of thousands on the packages and kept returning so as not to lose my investment. But with every visit, there will be new technologies, they do not honour agreements that were signed and promises made during the previous visits, and will force new packages onto you. I tried to turn them down firmly but trust me, their management and staff's unethical aggression knows no boundaries!! Every visit supposedly for relaxation turns into a nightmare! They are still holding onto my final $600 worth of facial services but I would rather call it quits than suffer their unethical, low class sales tactics. So, to all newbies out there, please, please do not fall for their gimmicks if you are not ready to take up the case with CASE or simply, stay away from Citispa. That's the best advice I can give :)

~December 07, 2021