Account Information

Do I need to register to purchase something from Insider Mall ?

No you can checkout as a guest. But there are so many perks of registering such as accessing sweet deals, promotions, exclusive content and earning BFF points. 

Why can’t’ I see products under “hand picked for me”. 

This section will be shown once you complete your beauty profile.

Insider Mall will start to curate your shopping experience and selected products based on your hair, skin and beauty profile.

It will also customise content based on your needs. We are constantly improving on the algorithm for this feature so keep interacting with our site to get more accurate results. 

How do I register for an account?

Simply click the Account icon on the top right hand corner of the homepage or under my account in the mobile version. 

Go to “New to Insider Mall ? ” tab and enter the information required. 

How do I update my particulars ?

Please login to your account and you can edit your details under your profile. 

What if I forgot my username / password?

Not a problem! On the “Already Registered?” tab, tap on “Forgot Password” and follow the instructions to reset your password from the email address you have provided. 

If you are already logged in but cannot recall your password, kindly go to: Account Settings > Logout and tap on “Forgot Password”.If you’re still having trouble, we’re here to help! Email us from your registered account at or visit our help centre. 

How can I change my password ?

Please goto your Account > My Profile > Password Change and Save Changes. 


Insider Mall recognizes that your privacy is  important.  Please read  the Privacy Policy and the Terms and Conditions before conducting any type of transaction with us. The Policy is based on the Singapore Personal Data Protection Act 2012 (“PDPA”) and all the associated regulations and guidelines as may from time to time be issued by the Personal Data Protection Commission (“PDPC”) of Singapore.

By using any of our services, you accept the practices described in this Privacy Policy and you agree to be bound by the Terms and Conditions. 

Insider Mall collects information  in order to conduct transactions or the rewards program. For this purpose, information may be disclosed to third parties, including but not limited to agents, sellers, contractors, service providers and reward suppliers. 

Participation is conditional on providing this information as required.

Insider Mall may, for an indefinite period, unless otherwise advised, use your information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning. You should direct any request to access, update or correct information to Insider Mall.