What kind of refund can I get?
As Insider Mall works with individual sellers / brands, your refund will be in the form of a store credit which you can use ONLY at their respective store.
This will be credited to your Insider Mall wallet upon the seller’s approval.
What are Store Credits?
We offer two types of Store Credits on Insider Mall.
- A seller store credit allows you to offset the price of products ONLY from that respective seller who it was issued from.
It is not transferable to other stores and has a one-year validity period from the date of issuance.
- Store Wide Credit (across all stores) – to be launched !
How do I use my store credits for my order ?
If you have a seller store credit, you can only apply the code at the Checkout page for that respective seller before you make the payment.
Please note that if you are using the store credits, you can only check out using only ONE Seller, which is the seller from whom the refund was issued.
In other words if you have multiple sellers and are trying to check out using a store credit, an error message will appear.
How much refund will I receive in the form of a store credit, if I used a voucher to make a purchase?
If you used a voucher in your initial purchase and your refund has been approved, you will get a refund of the product price minus the voucher and any discounts applied.
How long are Store Credits Valid for?
All Store credits are valid for a maximum of one year from the date of issuance. After this period, the store credit will automatically expire so please use it prior to that.
I have not received my refund store credit yet.
Please chat with the seller to follow up on the status. Please Provide your order number, waybill and any other required details so they can revert to you as soon as possible.
Alternatively please contact our help centre and we will try and assist you.